Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Chicken Road. These Terms and Conditions ("Terms") govern your use of our restaurant services, website (chickenroadrest.com), and any related services we provide. By accessing our website, placing an order, visiting our restaurant, or using any of our services, you agree to be bound by these Terms.

Chicken Road is a restaurant business registered in the Netherlands under registration number 09073816, operating at Suite 780 33 Sabina Ridge, New Durward, QLD 2975, Netherlands. We can be reached at +689436725133 or info@chickenroadrest.com.

If you do not agree to these Terms, please do not use our services. We reserve the right to refuse service to anyone for any lawful reason.

2. Definitions

In these Terms, the following definitions apply:

• "Chicken Road," "we," "us," or "our" refers to Chicken Road restaurant and its owners, employees, and agents.
• "Customer," "you," or "your" refers to any individual or entity using our services.
• "Services" includes dine-in, takeaway, delivery, catering, and any other services we provide.
• "Website" refers to chickenroadrest.com and all related subdomains.
• "Order" means any request for food, beverages, or services from Chicken Road.
• "Menu" refers to our current food and beverage offerings and prices.

3. Use of Our Website

3.1 Eligibility

You must be at least 16 years old to use our website and place orders. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

3.2 Account Registration

Some features of our website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or contain false information.

3.3 Acceptable Use

You agree to use our website only for lawful purposes. You must not:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful code, viruses, or malware
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality or security
• Use automated systems (bots, scrapers) without permission
• Harass, abuse, or harm other users or our staff
• Post false, misleading, or defamatory content
• Engage in fraudulent activities

3.4 Intellectual Property

All content on our website, including text, graphics, logos, images, recipes, and software, is the property of Chicken Road or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks, logos, or branding without authorization
• Create derivative works based on our content
• Use our content for commercial purposes without a license

4. Orders and Pricing

4.1 Order Placement

Orders can be placed through:

• Our website
• Phone at +689436725133
• In-person at our restaurant location
• Authorized third-party delivery platforms

By placing an order, you make an offer to purchase the specified items. We reserve the right to accept or decline any order for any reason, including but not limited to:

• Product availability
• Pricing errors
• Delivery area limitations
• Suspected fraud or unauthorized transactions
• Previous payment issues

4.2 Order Confirmation

Once you place an order, you will receive a confirmation via email or phone. This confirmation constitutes acceptance of your order and forms a binding contract. Please verify all order details immediately upon receipt of confirmation.

4.3 Pricing

All prices displayed on our menu and website are in Euros (EUR) and include applicable VAT. Prices are subject to change without notice, though changes will not affect orders already confirmed.

We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error on an order you have placed:

• We will contact you to inform you of the error
• You will have the option to proceed at the correct price or cancel the order
• If you choose to cancel, you will receive a full refund

4.4 Minimum Orders

For delivery orders, a minimum order value of €15 applies. This minimum may vary based on delivery location and time. No minimum order requirement exists for dine-in or takeaway services.

4.5 Special Requests and Modifications

We will make reasonable efforts to accommodate special requests, dietary restrictions, and menu modifications. However, we cannot guarantee accommodation of all requests, particularly during busy periods. Please inform us of any allergies or dietary requirements when placing your order.

5. Payment

5.1 Payment Methods

We accept the following payment methods:

• Cash
• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Online payment through our website

5.2 Payment Processing

Payment is required at the time of order placement for online and phone orders. For dine-in service, payment is due upon receipt of your bill. We use secure, PCI-DSS compliant payment processors to handle card transactions.

5.3 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method
• Sufficient funds or credit are available
• All information provided is accurate and truthful

5.4 Failed Payments

If payment cannot be processed, we will contact you to resolve the issue. Orders will not be prepared or delivered until payment is successfully completed. Repeated payment failures may result in refusal of future orders.

6. Delivery Services

6.1 Delivery Areas and Times

We offer delivery services to designated areas around our restaurant location. Delivery is available from 12:00 PM to 9:00 PM, seven days a week, subject to availability. Delivery areas and times may change during holidays or special circumstances.

6.2 Delivery Fees

Delivery fees vary based on distance and may be subject to change. The applicable delivery fee will be clearly displayed before you complete your order.

6.3 Estimated Delivery Times

Estimated delivery times are approximations based on distance, current order volume, and traffic conditions. While we strive to meet estimated times, we cannot guarantee exact delivery times. Delays may occur during peak hours, adverse weather, or unforeseen circumstances.

6.4 Delivery Requirements

For successful delivery:

• Provide accurate and complete delivery address information
• Ensure someone is available to receive the order
• Provide access instructions for gated communities or buildings
• Make yourself available by phone

If delivery cannot be completed due to incorrect address, inaccessibility, or customer unavailability, the order may be returned to our restaurant without refund.

6.5 Delivery Liability

We are not responsible for delays or failures caused by:

• Incorrect or incomplete address information
• Customer unavailability
• Weather conditions or natural disasters
• Traffic accidents or road closures
• Acts beyond our reasonable control

7. Dine-In and Takeaway Services

7.1 Operating Hours

Our restaurant is open Monday through Sunday, 11:00 AM to 10:00 PM. Kitchen closes at 9:30 PM. Hours may vary on holidays, and we reserve the right to modify hours without notice.

7.2 Seating and Reservations

Seating is generally available on a first-come, first-served basis. We accept reservations for parties of four or more. Reservations do not guarantee specific table placement or exact seating times, though we will make every reasonable effort to accommodate preferences.

7.3 Conduct

We expect all customers to:

• Treat staff and other customers with respect
• Follow health and safety guidelines
• Supervise children appropriately
• Maintain reasonable noise levels
• Refrain from disruptive or offensive behavior

We reserve the right to refuse service or ask customers to leave for violation of these expectations or any behavior that disrupts our operations or other customers' experiences.

7.4 Takeaway Orders

Takeaway orders can be placed by phone or through our website. Please allow 10-15 minutes for order preparation. We will notify you when your order is ready for pickup. Unclaimed takeaway orders will be held for 30 minutes, after which no refund will be provided.

8. Food Safety and Allergens

8.1 Food Preparation

We follow strict food safety protocols and hygiene standards in accordance with Netherlands health regulations. Our kitchen handles various ingredients, including common allergens.

8.2 Allergen Information

Our menu may contain or come into contact with common allergens including:

• Gluten (wheat, barley, rye)
• Dairy products
• Eggs
• Soy
• Nuts and tree nuts
• Fish and shellfish

While we take precautions to accommodate dietary restrictions and allergies, we cannot guarantee that cross-contamination will not occur. If you have severe allergies, please inform our staff, but understand that we cannot eliminate all risk.

8.3 Customer Responsibility

Customers with food allergies or dietary restrictions are responsible for:

• Informing us of all allergies and restrictions when ordering
• Asking questions about ingredients before ordering
• Making informed decisions about menu selections

We are not liable for adverse reactions resulting from undisclosed allergies or failure to follow staff recommendations.

8.4 Food Quality

We prepare all food with care and to high quality standards. However, you must inspect your order upon receipt. If you receive incorrect or unsatisfactory food, contact us immediately at +689436725133. Claims made after consumption or significant delay may not be eligible for remedy.

9. Cancellations and Refunds

Please refer to our separate Refund Policy for detailed information about cancellations, refunds, and order modifications. In general:

• Cancellations must be made before food preparation begins
• Refunds are evaluated on a case-by-case basis
• Changed or incorrect orders will be replaced or refunded at our discretion

10. Gift Cards and Promotions

10.1 Gift Cards

Gift cards purchased from Chicken Road:

• Can be used for any menu items or services
• Are not redeemable for cash
• Do not expire
• Cannot be replaced if lost, stolen, or damaged
• Must be presented at time of payment

10.2 Promotional Offers

Promotional offers, discounts, and coupons:

• Are subject to specific terms stated in the promotion
• Cannot be combined unless explicitly stated
• Cannot be exchanged for cash
• May have expiration dates and usage limitations
• May be modified or discontinued at any time

We reserve the right to refuse promotion redemption if terms are violated or fraud is suspected.

11. Catering Services

For catering inquiries and bookings, please contact us at +689436725133 or info@chickenroadrest.com. Catering services are subject to:

• Minimum order requirements
• Advance notice requirements (typically 48-72 hours)
• Separate catering terms and pricing
• Availability based on schedule and capacity
• Deposit requirements for large orders

Specific catering terms will be provided upon request and must be agreed upon before service.

12. Liability and Disclaimers

12.1 Limitation of Liability

To the maximum extent permitted by law, Chicken Road's liability for any claim arising from our services is limited to the amount you paid for the specific order or service giving rise to the claim.

We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Personal injury not directly caused by our negligence
• Damage to property occurring outside our premises
• Food reactions due to undisclosed allergies
• Issues arising from third-party service providers

12.2 Website Disclaimers

Our website is provided "as is" without warranties of any kind. We do not guarantee that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or harmful components
• Information is always accurate or current

12.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Use of third-party sites is at your own risk.

13. Indemnification

You agree to indemnify, defend, and hold harmless Chicken Road, its owners, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any law or third-party rights
• Your negligence or willful misconduct

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in the Privacy Policy.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes may be communicated through:

• Email notification to registered users
• Prominent website notice
• In-restaurant signage

Continued use of our services after changes constitutes acceptance of modified Terms. If you do not agree with changes, discontinue use of our services.

16. Termination

We may terminate or suspend your access to our services immediately, without notice, for:

• Violation of these Terms
• Fraudulent activity
• Providing false information
• Abuse of staff or other customers
• Any conduct we deem harmful to our business or reputation

Upon termination, your right to use our services ceases immediately. Provisions of these Terms that should survive termination will remain in effect.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

17.2 Dispute Resolution

In the event of any dispute arising from these Terms or our services, you agree to first contact us to attempt informal resolution. Contact us at:

17.3 Jurisdiction

If informal resolution fails, disputes will be resolved in the courts of the Netherlands. You consent to personal jurisdiction and venue in these courts.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Chicken Road regarding use of our services and supersede all prior agreements and understandings.

20. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Waiver of any term must be in writing and signed by an authorized representative of Chicken Road.

21. Contact Information

For questions about these Terms or our services, please contact us:

22. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Thank you for choosing Chicken Road. We look forward to serving you!